Well, sort of....
I chased them up again with a short and sweet email on the 9th February as I still had not heard anything since the 29th January.
From a customer service (har har) point of view it would have been nice to get a "Hi, sorry, we are still looking into it" but I should know by now not to expect such things from Sony.
I got this email today
Well, yes, to a certain extent but let me explain...
I'm no longer a Playstation Plus member (and dont intend to be again due to this nightmare) but when I was, I downloaded 'Harry Potter' for the Vita when it was on PS Plus.
They have given me the Vita one, not the PSP one.
Sigh...Shall I bother querying it? To be honest, no.
So here ends my saga with Playstation Support. I never contacted the game publisher as they suggested (which was bollocks) and never rang them back.
I'll keep this blog up.